Trust & Safety

Phone Lookup exists to help Australians decide whether to answer or return a call. Because that involves phone numbers, we hold ourselves to strict rules about what this site will and will not publish. This page explains them.

No directory data, ever

We do not scrape phone directories, buy number databases, or access carrier records. We do not publish the name or address of any number holder, and we never will. Every piece of information on this site is a community contribution: a rating, report, or comment from a person describing a call they received. If you want to know who owns a number, this is not that kind of site, by design.

Every comment is reviewed before it appears

Nothing goes live on Phone Lookup until it has been screened against our comment conditions: no personal names, no addresses, no contact details, no abuse, no encouragement to contact anyone. This screening checks policy compliance only. It is not verification, and it is not an endorsement: comments remain the unverified opinions and experiences of the people who post them.

Anonymous by design

There are no accounts. Comments are posted anonymously, and we store only a one-way hashed form of contributors' IP addresses for abuse prevention. Nobody can use this site to work out who said what about a number, and nobody can impersonate a real person in a display name.

Fast, real removals

If a comment concerns you, is false, or a page relates to your private number, use our Report / Request Removal form (every comment also carries its own report link). We review every request, aim to respond within 48 hours, and act within 7 days at most. Where you credibly identify a number as your own private number, we can also permanently suppress its page so it can never be looked up or commented on again. Every request and outcome is logged.

If we can't resolve it

For privacy concerns you can escalate to the Office of the Australian Information Commissioner at oaic.gov.au. For serious online abuse, the eSafety Commissioner at esafety.gov.au can require removal of harmful content, and we comply with any notice they issue.