Privacy Policy
At PhoneLookup.com.au, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using PhoneLookup.com.au, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: This includes your name, email address, and phone number if you voluntarily provide it to us.
- Usage Information: This includes data about the phone numbers you search for, your IP address, browser type, device information, and interactions with our website.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and personalise content.
- Community Contributions: When you submit a rating, comment, or report, we store the content you submit, the name you choose to display, and a one-way hashed (anonymised) version of your IP address used solely for abuse prevention. We do not store your raw IP address against your contribution.
Advertising and Third-Party Cookies
We display advertising served by Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the internet. You can opt out of personalised advertising by visiting Google Ads Settings or www.aboutads.info. We also use Google Tag Manager for site analytics.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Improve Services: To offer our reverse phone lookup service, personalise your experience, and enhance our website’s functionality.
- Communication: To send you service-related notifications, respond to your inquiries, and, with your consent, provide promotional materials or updates.
- Analytics and Research: To analyse website usage, trends, and user behaviour to improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies that assist us in providing our services (e.g., hosting, analytics).
- Legal Authorities: If required by law or to protect our rights, safety, or property.
- Other Users: Phone numbers you search for, along with any ratings or comments you submit, may be visible to other PhoneLookup.com.au users.
- Business Transfer: If PhoneLookup.com.au or its assets are sold or transferred, the information we hold (including community contributions, contact messages, and removal-request records) may be transferred to the new operator, who will be bound by this policy or one materially equivalent to it.
Data Security
We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Where Your Data Is Stored
Our website is hosted on Vercel and our database is hosted with Supabase. Depending on the hosting region, data may be stored or processed outside Australia. We choose reputable providers with strong security practices, and we limit what we store to what the service needs to operate.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Records of removal requests and complaints, and our responses to them, are retained as evidence of how the request was handled.
Your Rights: Access, Correction and Removal
You have the right to ask what personal information we hold about you, and to ask us to correct or delete it. If a phone number page or comment concerns you personally, the fastest route is our Report / Request Removal form: we review every request, respond within 48 hours where possible, and act within 7 days at most. For anything else, contact us. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on this page.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us here.